Boss: What happened to Ms. ______'s case?
Me: Oh, I asked her to drop by and bring me a specific document I need for the complaint, but she never did; that was two weeks ago. I'll shoot her an email and check on her.
Boss: Well, don't push her, then. She'll bring it. Leave it for now.
Me: Yeah, okay. She paid the retainer after all, she must be serious about the case.
Boss: YOU'VE GOTTA WORK ON IT! GET THE DOCUMENT!
Me: (head explodes)
I have this conversation with my boss about different clients at least 4 times a day. How the fuck can I work on the case if I can't follow up with the client? WHAT DO YOU WANT FROM ME